We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
Depending on our relationship with you will depend on the type of information we require to collect. Typical relationships that require information are:
We may collect the following types of personal information for our employees:
We may collect the following types of personal information for our subcontractor drivers:
We may collect the following types of personal information for our suppliers, customers and our customer’s customer:
We may collect the following kinds of information and exchange this information with credit reporting bodies and other entities:
We may exchange this information for the purposes of assessing your application for credit with us.
All of this information may be held by us in electronic form on our secure servers and may also be held in paper form. We may use cloud storage to store the information we hold about you. When we obtain information about you from a credit reporting body, we may also seek publicly available information and information about any serious credit infringement or criminal charger/s that you may have committed.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:
If you do not provide us with the personal information described above, some or all of the following may happen, then Direct Couriers Group may not be able to:
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service;
We will only use personal information for the purpose for which it was collected or for related purposes as permitted by law.
We collect, hold, use and disclose your personal information for the following purposes:
We may disclose your personal information to:
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
(a) the person or organisation has a commitment to protecting your personal information as per the Privacy Laws; or
(b) you have consented to us making the disclosure.
When we exchange your information with credit reporting bodies, we use that information to assess your creditworthiness, assess your application for finance and managing your finance. If you fail to meet your payment obligations in relation to any finance that we have provided or arranged or you have committed a serious credit infringement then we may disclose this information to a credit reporting body. Sometimes your information will be used by credit reporting bodies for the purposes of ‘pre-screening’ credit offers on the request of other credit providers. You can contact the credit reporting body at any time to request that your information is not used in this way. You may also contact the credit reporting body to advise them that you believe that you may have been a victim of fraud.
It is our best intention that all personal information we hold is accurate, complete and up to date. If you wish to make any changes to your personal information, you may contact the Direct Couriers Group Privacy Officer. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it, for example, by mailing or emailing it to you. We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge you for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed. As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk. We may use cloud storage for information we hold about you.
We take steps to protect the security of the personal information we hold from both internal and external threats by:
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing.
We use social networking services such as Twitter, Facebook and YouTube to communicate with the public about our company and services. When you communicate with us using these services, we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Twitter, Facebook and YouTube (a Google company) on their websites.
When Direct Couriers speaks to you on the phone, calls may be recorded for security, training and quality assurance purposes.
Log-in Information and Cookies
Cookies help us personalise your experience on the Website because it is a tool to help us “remember” who you are. Most browsers are set up to accept cookies. You can reset your browser to refuse all cookies or warn you before accepting cookies.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Act, if applicable).
Direct Couriers Privacy Officer
PO Box 324
Matraville NSW 2036
If you are dissatisfied with the response of our Privacy Contact Officer you may make a complaint to the Privacy Commissioner which can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov. au) or on 1300 363 992.
Version 4, March 3, 2020