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News

Direct Couriers Auckland is Turning 1!
Apr 21

The past 12 months have flown by and our Auckland branch are excited to reach their first birthday!

We would like to thank all our local customers for their support and custom over the past year.

We would also like to extend a special thank you to those companies that were first in and gave our Auckland branch a try when we launched in the market. Your willingness to work with our newest branch was the opportunity we needed to get some early runs on the board over there!

To our Auckland team, thank you for representing Direct Couriers with such enthusiasm every day, we appreciate your commitment.

With 12 months of work behind us, we have a solid foundation in place from which to launch Auckland's next year and beyond.

We are looking forward to growing our local team in step with increasing volumes and to seeing more Direct Couriers vehicles on Auckland's roads.

We look forward to continuing to work with all our customers both in Australia and New Zealand to deliver a service they can rely on!

Best regards,

Direct Couriers

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Direct Couriers Auckland is Now in Operation!
Mar 26

Direct Couriers are excited to announce that our Auckland branch is now in operation!

The latest addition to our network delivers Direct Couriers' same versatile service and technology solutions to metropolitan Auckland, all supported by a local office.

The Auckland branch offers local courier and taxi truck services, enhanced by our unique technology systems available across the Australian network today. GPS tracking, email & SMS message notifications and instant proof of delivery will be available to local Auckland businesses as well as benefiting our Australian based customers booking deliveries in Auckland.

Direct Couriers NZ is managed by Bonnie McRae and Dan Scollay. Bonnie is a Kiwi native and was previously the Sales & Marketing Manager at the Direct Couriers Sydney branch. She has over 12 years of experience in the Transport Industry and has worked with Direct Couriers since 2005. You can view Bonnie's profile here.

To learn how your organisation can benefit from Direct Couriers' Auckland services, contact Bonnie in New Zealand at bonniem@directcouriers.co.nz and in Australia contact Garry at garry@directcouriers.com.au. We welcome the opportunity to speak with you!

LOCATION

DIRECT COURIERS (AUCKLAND) LIMITED

Cargo Central
Office F88 300 George Bolt Memorial Drive
Auckland Airport 2150 New Zealand

+64 9 249 0077

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Direct Couriers Auckland Coming Soon!
Feb 14

Direct Couriers are excited to announce we will be open for business in Auckland New Zealand in a few weeks.

This latest addition to our network will deliver Direct Couriers' same versatile service and technology solutions to metropolitan Auckland, all supported by a local office.

Garry Yovich, Sales Director of Direct Couriers commented that "The opening of the Auckland branch is another significant milestone for our business. The expansion of our coverage to this important geographical location will enable us to enhance support to our customers by delivering high quality, innovative solutions that are accessible to their offices on both sides of the tasman."

The Auckland branch will offer local courier and taxi truck services, enhanced by the same unique technology solutions available across our Australian network. GPS tracking, email & SMS message notifications and instant proof of delivery will be available to local Auckland businesses as well as benefiting our Australian based customers booking deliveries in Auckland.

Direct Couriers NZ will be managed by Bonnie McRae and Dan Scollay. Bonnie is a Kiwi native and was previously the Sales & Marketing Manager at the Direct Couriers Sydney branch. She has over 12 years of experience in the Transport Industry and has worked with Direct Couriers since 2005. You can view Bonnie's profile below.

To learn how your organisation can benefit from Direct Couriers' Auckland services, contact Bonnie in New Zealand at bonniem@directcouriers.co.nz and in Australia contact Garry on garry@directcouriers.com.au. We welcome the opportunity to speak with you!

...read more
A-Z of Fulfilment Concerns for Online Retailers – Part Three: Consumer-centric Delivery
Oct 09

  GARRY YOVICH
  SALES DIRECTOR @ DIRECT COURIERS

In the previous instalment in this series, Garry Yovich discussed some concerns relating to delivery service coverage in Australia. In this final instalment on fulfilment, he provides some advice on how to best serve your customers.

There has been a large amount of discussion in the past few years regarding the fundamental ways in which the internet has revolutionised the shopping process.

Australian consumers in particular were once very much a captive market, but with the advent of online retail, the world is truly their oyster.

No doubt by now you've heard of the customer-centric reality of contemporary retail. I'm here to tell you that this kind of thinking represents the way retailers should approach every element of their business. And that includes fulfilment.

It's About Choice, Not Charity

Customer-centricity doesn't entail that a retailer should relinquish profitability to meet customer needs. In fact, it should mean almost the opposite: retailers need to be using a customer-centric approach in order to enhance profitability and therefore sustainability.

What does this mean? It means putting yourself in the customer's shoes.

The rise in popularity of free shipping and free returns is a direct result of this ethos. In saying that, this doesn't mean a retailer needs to take a loss on fulfilment in order to compete. Sometimes there simply isn't a business case for offering free, nation-wide, same-day delivery.

Nor does it mean you can't offer your customers the choice of, say, free five- to seven-day delivery nation-wide, alongside next-day delivery for an additional fee

The Rise of the User-Pays System

As the market matures, we will slowly see more and more of a shift towards a 'user-pays' system. While so many businesses are offering free delivery (and potentially building this into the cost of sale), they are trying to get the best possible rates from the carriers. At some point soon the carriers are going to have to increase their rates to cover the cost of the ever-increasing number of non-deliveries, the administration involved in re-organising delivery, and the cost of the actual re-delivery (sometimes more than once).

This issue – of not being able to complete the delivery of goods because there is no one home to receive them – is possibly the largest fundamental problem facing the courier industry for home deliveries. Many different solutions are being tried. Some businesses have done deals with newsagents, service stations and other retail outlets to use as drop points for their deliveries. Others are setting up security boxes in densely populated areas, and are also delivering outside of business hours, including the weekends, to try and get these deliveries completed when someone is home to sign for them.

At Direct Couriers we've taken a new approach to combat these issues, and whilst at the high end of the delivery market, our service offering is fast becoming a real alternative.

The approach here is to offer retail clients flexible delivery options that their customers want. While some consumers want to receive their goods at a moment's notice, others are more flexible about the window in which they accept deliveries.

A Premium Service Equals A Premier Solution

A shorter timeframe between order and delivery generally means buyers will be available to receive the goods, but there's still a chance they may be unavailable when the driver arrives. So in order to present e-retailers and consumers with more transparency of their deliveries, we notify the consumer via SMS and/or email when the goods are collected and en route. The email allows the consumer to track the driver the whole way to the delivery point through our live mapping software. This is available on any PC, tablet or smartphone. Furthermore another optional message can be sent when the driver is approximately five kilometres from the delivery location, alerting the consumer that the driver is almost there.

As a result, the notification system has reduced non-delivery (due to the customer not being available to sign for the goods) from 27 percent to six percent. This has to be the ultimate indication of where the fulfilment industry is headed, as well as being an excellent example of the beauty of customer-centric thinking in fulfilment.

In my opinion, it's absolutely critical to let the buyer select the level of service and the cost they are prepared to pay for the delivery. They know it doesn't come free, so give them the choice.

...read more
A-Z of Fulfilment Concerns for Online Retailers – Part Two: Coverage and IT
Oct 02

  GARRY YOVICH
  SALES DIRECTOR @ DIRECT COURIERS

In the previous instalment in this series, Garry Yovich discussed the pressing business priorities and goals that must be considered prior to partnering with a fulfilment provider. This week, he looks at ensuring you achieve the right area coverage for your offering.

Australia has always suffered from what has been described as 'the Tyranny of Distance'. Not only are we a long way from some of the major trade hubs in the world, our own country is very large for the population it supports.

This leads to a number of issues when considering nation-wide and even international fulfilment. Naturally, the first thing any retailer needs to ask is 'where is my existing customer base?' Beyond that, you may also wish to run some forecasting for expansion as your visibility increases online.

Initially, most businesses will focus on the local metro regions they're active in unless there is a clear business case to be made for supporting regional customers. We're also beginning to see more merchants seeking to sell into international markets as Australia's dollar begins to drop further below the US

Even Nation-wide Deliveries Can Be Pricey

When it comes to delivering to regional or international customers, it's imperative to have worked out the cost to your business, as well as considering your ability to charge customers an additional levy for the privilege.

Medium to large Australian retailers operating online almost always offer nation-wide delivery services. In this case, the reality is in small towns one local courier agent may actually deliver for all of the major transport businesses. It may be the case that one courier company gives it to another who gives it to another, and so on. This is not uncommon in our rural areas.

For these reasons, cost can be a very limiting factor when looking at deliveries Australia-wide due to increased charges incurred when delivering to rural areas.

Another option to consider for nation-wide deliveries is to use postal services. Australia Post offers a large national network that delivers to pretty much anywhere, but as with any service, it's important to research turnaround times so that you can ensure the service meets your customers' delivery expectations.

Handling Orders and Booking Deliveries: Integration and Automation

Another consideration to take into account: if you're electing to use a number of postal and courier suppliers, how is this managed from an IT point of view?

There seems to be a limited number of IT platforms that will not only manage inventory levels, shopping carts and a despatch system, but can also integrate with the carriers and Australia Post to book the delivery automatically.

Temando seems to be at the forefront of this at the moment and is continuing to evolve. Translogix and others are also continuing to develop these systems for the e-commerce space.

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